Here is a polished and clearly structured version of your Returns and Warranty Policy:

Returns and Warranty Policy

Last updated: May 29, 2026

At Effishine, we stand behind the premium quality of our water filtration and deionization systems. This document explains your rights regarding returns, withdrawal from the purchase contract, and the statutory warranty.

1. Returns and Right of Withdrawal (14-Day Period)

In accordance with EU consumer protection legislation, you have the right to withdraw from your purchase within 14 days of receiving the goods (by you or a third party designated by you) without providing any reason.

Conditions for a valid return:

  • Unused and undamaged: Products must be returned in their original condition, unused, undamaged, and in their original packaging.

  • Sealed consumables: For health, safety, and operational reasons, deionization resins, sediment filters, and carbon filters cannot be returned if they have been opened, removed from their packaging, or exposed to water. Once water has passed through the system, the consumable material is considered used and is not eligible for a refund.

  • Return shipping costs: As the customer, you are responsible for the direct shipping and logistics costs of returning the products to our warehouse in Slovenia. We recommend using a tracked delivery service.

How to initiate a return:

  • Contact our support team at info@effishine.eu within 14 days of delivery.

  • Provide your order number and clearly communicate your decision to return the product.

  • Once approved, we will provide you with the return address and further instructions.

Refunds:

  • Once we receive and inspect the returned products, we will issue your refund within 14 days using the same payment method you used for the original purchase.

  • We will refund the cost of standard delivery. Any additional express or premium delivery charges selected during checkout are non-refundable.

2. Warranty Policy (2-Year Statutory Warranty)

All non-consumable hardware components of Effishine systems are covered by a 2-year statutory warranty against manufacturing defects and defects in materials, starting from the date of delivery.

What is covered (hardware):

  • Pressure vessels and filter housings.

  • Frames, carts, and wheels.

  • Valves, brass/plastic fittings, and internal tubing.

  • Digital TDS meters and pressure gauges.

  • If a hardware component fails due to a manufacturing defect under normal use, Deksol s.p. will repair or replace the affected part free of charge.

What is NOT covered (exclusions):

  • Consumables: Ion exchange resins and filters are consumable items. Their lifespan depends on the volume and hardness (TDS) of your water. We only guarantee that they are free from damage at the time of delivery.

  • Freezing: Damage caused by water being left inside the system at temperatures below freezing (for example, storage in unheated areas), resulting in cracked housings or other components.

  • Excessive pressure: Damage caused by exceeding the rated operating pressure or by connecting high-pressure washers (e.g. Kärcher) directly upstream of the filtration system.

  • Normal wear and tear: Surface scratches, cosmetic fading, or minor abrasions resulting from everyday use.

3. How to Make a Warranty Claim

In the event of a technical malfunction or suspected manufacturing defect, please contact us at info@effishine.eu and include:

  • Your order number and the full name used for the purchase.

  • A clear description of the technical issue.

  • Clear photographs or a short video showing the defect or leak.

Please do not return any products without prior written authorization from our support team.